Customer support employee for e-mail ticket processing (m/f/d)

International Brands Online GmbH is a fashion company that is fully verticalised between the online market and production and is responsible for and maps the entire process chain, from design to end customer logistics. With a range of own brands, IBO supplies both Germany and various European countries with fashionable products for different target groups.

Your tasks

Professional processing of customer enquiries by e-mail
Managing, tracking and responding to open customer enquiries in the Marketplace ticket systems and in the e-mail service account.
Clarification and resolution of customer concerns in first and second level support in co-operation with the responsible departments.
Ensuring a high level of customer satisfaction through prompt and friendly communication, including passing on opportunities for improvement.

What we offer

An attractive job in an expanding, internationally active company
A field of activity that includes interesting, varied and diverse tasks
A motivated and friendly team, including a modern working environment
Flexible organisation of working hours
Work from home and in the office possible
30% employee discount on our products
Free drinks at the workplace

Your profile

Ideally experience in customer support or a similar position (entry as a career changer also possible)
Excellent written communication skills
Confident handling of MS Office and experience with ticket systems an advantage
High service orientation and reliability
Independent and organised way of working
Very good written and spoken German
Structured and independent way of working
Ability to work in a team and flexibility

Apply

Have we aroused your interest?

We look forward to receiving your detailed application with a CV in electronic form to: karriere@international-brands-online.com